ABOUT THE JOB
The MEAL Support staff will provide technical and operational support to the Monitoring, Evaluation, Accountability and Learning (MEAL) function to ensure that programme activities are effectively monitored, accurately documented, and implemented in accordance with organisational standards and donor requirements.
The post holder will support data collection, data entry, verification, analysis, reporting, accountability, feedback mechanisms, and learning activities across projects. The role will work closely with programme teams, field staff, partners, beneficiaries, and other stakeholders to strengthen programme quality, demonstrate results, identify challenges, and promote continuous learning and improvement.
The position requires strong attention to detail, good analytical and organizational skills, integrity in handling programme data, and the ability to work effectively in a fast-paced humanitarian environment.
CORE BEHAVIOURS
Understanding humanitarian contexts and application of humanitarian principles:
Ensure that programme goals and activities uphold the principles of the key national and international humanitarian frameworks, codes, and commitments
Integrate beneficiary accountability principles into the approach
Achieving results effectively:
Ensure efficient and transparent use of resources in accordance with internal controls
Address difficult situations and make tough decisions confidently and calmly
Consider the wider impact of decisions to be made in the short and long-term.
Continuously provides feedback and updates to achieve improved results
Document lessons learned and apply them to future projects
Maintaining and developing collaborative relationships:
Actively listen to different perspectives and experiences of stakeholders
Actively participate in networks to access and contribute to good practice
Establish and maintain clear communication and dialogue with disaster and conflict affected people and other stakeholders
Operating safely and securely:
Identify and communicate risk and threats and minimises these for oneself and the organization
Take measures to do no harm and to minimise risks for partners and the communities
Reduce vulnerability by complying with safety and security protocols set by the organisation.
Managing yourself in a pressured and changing environment:
Help team members to practise stress management through prioritisation of workloads and modelling of appropriate self-care
Remain effective and retains perspective in the face of difficult or demanding situations
Demonstrate personal integrity by using one’s position responsibly and fairly
Maintain ethical and professional behaviour in accordance with relevant codes of conduct
Plan, prioritise and perform tasks well under pressure
Take responsibility for own work and for the impact of own actions
Leadership: Action; Thinking; Self; Inspiring; Developing Others:
Demonstrate managerial courage by confronting difficult situations and seeking resolution, and stating willingness to champion ideas
Demonstrate approachability and trust by listening carefully to others and valuing their contribution, and making others feel comfortable by being open and honest about their thoughts and feelings
Demonstrate self-development and management by taking responsibility for own development, and actively seeking out feedback to better understand their own strengths and weaknesses.
Effectively influence others by understanding their interests and showing how they will be met by own preferred solution
Give constructive feedbacks to enhance capabilities and responsibilities to another for the purpose of his/her development
Qualification and Experience:
Bachelor’s degree in computer science, Statistics, Mathematics, Social Work, or a related field.
Relevant certification or licensure.
Proven experience (at least 2 years) working with children and families in a case management or social work role.
Required Skills and Competencies:
Strong interpersonal and communication skills, with the ability to build rapport and trust with children and families.
Excellent organizational and time-management skills, with the ability to manage multiple cases and priorities effectively.
Proficiency in case management software and Microsoft Office Suite.
Ability to handle complex and sensitive situations with empathy and professionalism.