Job Summary
The Junior IT Support professional will provide day-to-day technical support to users and assist with application development, Microsoft Dynamics NAV/ERP support, system administration, and maintenance of the Group’s IT systems and services. The role is suitable for fresh graduates with strong practical IT skills and a willingness to learn across different areas of IT.
Key Responsibilities
Provide first-line technical support to end users across the Group.
Troubleshoot basic hardware, software, Windows, Microsoft Office, and networking issues.
Assist with system administration and maintenance of IT systems and services.
Support Microsoft Dynamics NAV/ERP users and related system activities.
Assist in the development, testing, modification, implementation, and maintenance of internal applications.
Support database, SQL, and system integration activities as required.
Assist with identifying and resolving technical issues and user requests.
Work with IT team members to maintain reliable and efficient IT services.
Document technical issues, solutions, and support activities.
Continuously develop technical knowledge and skills across different areas of IT.
Educational Requirements:
Bachelor’s degree in IT, Computer Science, Computer Engineering, Software Engineering, or a related field.
Experience
Experience is not required; fresh graduates with strong practical skills are welcome.
Required Skills and Competencies:
Basic knowledge of Windows, Microsoft Office, computer hardware, networking, SQL/databases, and programming.
Exposure to Microsoft Dynamics NAV/ERP is an advantage.
Good troubleshooting and problem-solving skills.
Good communication and teamwork skills.
Willingness to learn and develop across different areas of IT.
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