Job Description
Position
:
Junior Customer Service Officer
Education
First Degree in Business Administration and information system (BAIS) is advantageous and First Degree in Accounting, Management, Finance, Economics, Banking & Finance, or related fields with training or certification in MIS, IT or related.
Experience
No prior experience required (Fresh Graduate).
Other Requirements:
Basic knowledge of banking operations, strong interpersonal skills, presentable appearance, team-oriented mindset, and adherence to NBE standards.
Key Responsibilities
Handling account openings, maintaining customer registers, and managing document custody.
Processing counter transactions, cheque deposits, and returned cheques.
Assisting Senior CSOs with back-office operations, daily reconciliations (ATM/POS/Merchant/Branch books), and clearing suspense accounts.
Promoting bank products, services, and alternative digital channels.
Supporting deposit mobilization, recruiting new clients, and building relationships with merchants and agents.
Responding to customer inquiries while adhering to service quality standards and balance confidentiality.
Location: Under Adama District – for Chiro Branch
Apply Here:- Junior Customer Service Officer
Deadline: September 10, 2026
N.B.
Terms of Employment: Permanent.
Only highly qualified & short-listed candidates will be contacted.
Any physical application request will not be accepted
The Bank has the right to cancel the post advertised