Job Summary
The IT Officer is responsible for providing technical support, maintaining computer systems and IT infrastructure, and ensuring the smooth and secure operation of the organization's information technology resources. The role involves troubleshooting hardware and software issues, supporting users, maintaining networks, managing IT equipment, and ensuring the availability and reliability of computer systems. The successful candidate will help maintain system security, resolve technical problems, and support the effective use of technology across the organization.
Key Responsibilities
Install, configure, maintain, and troubleshoot computers, printers, software, and other IT equipment.
Provide technical support to employees and resolve hardware, software, and connectivity issues.
Maintain and monitor local area networks (LANs), internet connections, and other network infrastructure.
Install software updates, security patches, and antivirus programs to protect organizational systems.
Manage user accounts, access permissions, and basic system administration tasks.
Monitor the performance and availability of IT systems and report technical issues when necessary.
Perform regular data backups and support data recovery procedures.
Maintain an inventory of IT equipment, software licenses, and related assets.
Assist in implementing IT policies, procedures, and information security measures.
Document technical issues, maintenance activities, and support requests.
Provide guidance to employees on the proper use of IT systems and applications.
Coordinate with external IT service providers and vendors when specialized support is required.
Perform other IT-related duties as assigned.
Education & Certifications
Educational Requirements:
BSC Management Information Systems/ Business Information System/ Computer Engineering/ Computer Science/Information Technology or related.
Experience
Years of Experience:
2 years relevant Experience.
Skills and Competencies
Knowledge of computer hardware, software installation, and troubleshooting.
Understanding of computer networks, internet connectivity, and basic network administration.
Familiarity with Windows operating systems, Microsoft Office applications, and antivirus software.
Basic knowledge of system administration, user access management, and IT security practices.
Strong analytical and problem-solving skills.
Good communication, teamwork, and customer service skills.
Ability to prioritize tasks and respond to technical issues in a timely manner.
Attention to detail and commitment to maintaining accurate IT records.
Language Proficiency:
Afaan Oromo, Amharic and English.