Job Summary
The IT Infrastructure & Operations Supervisor will oversee the day-to-day operation and reliability of the Company''s IT environment. The role will ensure effective end-user support, network administration, hardware and software maintenance, user access management and troubleshooting across all business units.
Key Responsibilities
Supervise daily IT infrastructure and operational activities.
Provide and oversee first- and second-level technical support.
Manage computers, printers, POS devices, network equipment and other IT hardware.
Administer networks, connectivity and related infrastructure.
Manage user accounts, access rights and permissions.
Install, configure and maintain software and hardware.
Troubleshoot system, network and end-user issues.
Monitor system performance and resolve incidents promptly.
Maintain IT asset and equipment records.
Support backups, security controls and system recovery processes.
Coordinate with external vendors and service providers.
Ensure IT systems remain operational across all business locations.
Maintain technical documentation and operational procedures.
KPIs
IT issue resolution time
System/network uptime
User satisfaction
Hardware/software maintenance completion
Incident recurrence rate
IT asset accuracy
SLA complianc
Requirements
Bachelor''s degree/HND in Computer Science, IT, Engineering or related field.
4–6 years'' IT infrastructure/support experience.
At least 2 years in a supervisory capacity.