About the Job
Job Responsibilities
Travel to the frontline as an IP delivery technical engineer (TE/TL/TD/SA) to take charge of onsite or remote delivery of IP/datacom network projects, including network design, installation and deployment, interconnection commissioning, cutover, upgrade and expansion.
Provide technical assurance for the onsite delivery of IP network product and solution projects, identify and resolve delivery risks and issues, and undertake key project responsibilities, including but not limited to pre-sales service contract support, technical solution development, technical issue and risk management, and technical change.
Be responsible for customer support in SLA, including device configuration, routing policy adjustment, patch upgrade, version iteration, service cutover, and regression verification. Strictly control change risks to ensure zero impact on services.
Take part in customer training, skill transfer to internal employees, and knowledge accumulation (including local employee cultivation and personnel echelon building) in the project team or team.
Fully communicate with the customer during delivery/SLA project and be responsible for successful project delivery and customer satisfaction.
About You
Service skill requirements:
Have strong communication skills and be able to effectively communicate with customers, including technical solutions and delivery solutions. Be able to actively guide customers and obtain customer support and project team recognition.
Have strong understanding capabilities, be able to effectively analyze and manage customer requirements, and develop feasible solutions based on customer requirements.
Be able to identify technical risks (such as delivery strategies, technical solutions, network security, and bid response clauses) and take effective measures to cope with and avoid the risks.
Identify and manage technical issues, develop resolution plans and solutions, and complete design reviews. Supervise onsite construction.
5-8 years of experience in the telecom field (familiar with IP/datacom network, routing and switching).
Obey the global project allocation;
Requirements for professional knowledge
Proficient in IP/datacom technologies, including routing protocols (OSPF, IS-IS, BGP, MPLS), switching (VLAN, STP, LACP), and high availability technologies (VRRP, BFD).
Familiar with carrier IP network architecture, including IP RAN, IP Core, IP Backbone, and Metro Ethernet, and related network planning and optimization.
Familiar with mainstream routers and switches (such as Huawei NE/CE series) and network management systems (such as NCE/iMaster).
Ability to independently complete network commissioning, cutover, fault diagnosis, and performance optimization; CCNA/CCNP/HCIP/HCIE or equivalent certification is preferred.
Requirement Skill
Excellent communication and interpersonal abilities.