Job Summary (Purpose of the Role)
Keeps the bank''s technology running the core banking system, network, devices, and security systems withminimal downtime, protected data, and reliable daily backups.
Job Responsibilities
Before opening, onfirm servers, core banking application, network, internet links, and power backup are all up.
Create / modify / disable user profiles on the core banking system strictly on approved requests; enforce password policy.
Provide first-level support to staff on system, hardware, and printing issues throughout the day.
Monitor internet / ISP links and switch to backup connectivity during outages; log all downtime.
Support the Head of Operations during end-of-day processing; escalate EOD errors to the application vendor and follow through to resolution.
Run and verify daily data backups; test restores periodically and keep an offsite/cloud copy.
Maintain the IT asset register, CCTV system, and access controls; review logs for anomalies.
Apply antivirus/OS updates and brief staff on phishing/social engineering threats.
Liaise with vendors (core banking, ISP, hardware) on SLAs, faults, and projects.
Requirements
Qualification:
B.Sc./HND in Computer Science, Information Technology, Computer Engineering, or related field.
Professional Certification:
CompTIA A+/Network+, CCNA, or Microsoft certifications are an advantage; core banking application certification (e.g., BankOne) is a plus.
Experience Required
2 - 4 years in IT support / administration, preferably supporting a banking application environment.
Experience with core banking applications, database management, and networking, experience with LAN/Wi-Fi, Windows administration and hardware maintenance required.
Technical / Job Skills:
Core banking application administration (user setup, EOD support, patch coordination with vendor)
Network and internet management
Hardware/printer/UPS/inverter maintenance
Data backup and restore testing;
Cybersecurity basics (antivirus, access control, phishing awareness)
POS/ATM support
CCTV administration
Basic SQL / reporting an advantage.
Soft Skills & Attributes:
Fast troubleshooting under pressure
Cear communication with non-technical staff
Vendor management
Proactiveness
Confidentiality with system access.