The Hospital Operations Executive plays a central role in maintaining Patient administration (Admission, Logistics, communications, external partner functions), Non-clinical workflows and process efficiency. Working closely with administrative leadership and clinical heads, you will streamline operational processes, maintain optimal facility standards, eliminate administrative bottlenecks, and support high quality service delivery for our clients and patients.
Patient Admission, onboarding and discharge oversight
Validates the admission process documentation and ensure its implementation.
Coordinate with clinical, nursing, and front desk teams to ensure a smooth, well-documented onboarding process for every new patient. Ensuring room readiness before patient admission.
Monitor bed availability and liaise with the clinical and admin team to match patient needs with appropriate care pathways. Also ensure the necessary room resources for patient’s admission are made available.
Ensure all administrative preparations for patients’ discharge is adequately made, oversee room checks to ensure that there are no damages and all the patients belongings are discharged.
Partner relationship management
Coordinates with business development to establish new relationships with hospitals, HMOs and other health professionals.
Work with the General Manager to establish a referral network and a follow up strategy to guaranty steady inflow of patients from the various referral sources.
Produce data on operational performance of marketing efforts and initiates to allow management make factual decisions
Represent the hospital at partnership meetings, site visits, and outreach engagements as needed.
Oversight on Facility & Equipment Operations Management
Liaise with the Facility manager to coordinate all resource need for the organisation.
Will validate all administrative procurement and ensure that they are fit for purpose. Will be responsible for defending administrative procurement with the General Manager.
Keep database of assets within the organization and have oversight responsibilities for them.
Liaise with the Facility Manager, housekeeping and clinical teams to promptly resolve any readiness gaps.
Liaise with the Facility Manager and escalate any facility or resource gaps that could affect patient care or admission timelines.
Oversight on Inventory Control
Oversee procurement workflows for nonpharmaceutical supplies, office consumables, cleaning agents, and operational assets.
Work with accounts department to carryout monthly and spot checks audit on regular and pharmacy inventory.
Work with procurement officer, pharmacist and account department to validate all procurements in terms of quantity and quality.
Administrative, Process & Service Support
Provide encompassing operational data that captures enquiry, therapy and admission information on monthly and quarterly basis.
Also assist the General Manager to collate corresponding financial data for management reports on ongoing basis.
Collaborate with Human Resources and line managers to enforce operational policies and administrative compliance.
Identify operational bottlenecks or recurring administrative issues, proposing structured, actionable solutions to senior management.
Collaborate with the line managers to design, document, and implement standard operating procedures (SOPs) for admissions, referrals, and related administrative workflows.
Identify inefficiencies in current operations and lead process improvement initiatives.
Collaborate with the line managers to develop simple tracking systems/tools (manual or digital) for monitoring admissions pipeline, referral sources, and bed occupancy.
Ensure consistency and compliance with hospital policies, healthcare regulations, and quality standards across all operational touchpoints.
Responsible for external quality assurance and certification process.
And other related tasks assigned by the Management