Role Summary
The Centre Manager is responsible for the overall performance, efficiency, and compliance of the hospital.
This role serves as the single point of accountability Revenue performance
Operational efficiency
Regulatory compliance
Coordination of all group functions at the centre level
The Centre Manager ensures that the facility runs optimally, profitably, and in line with company standards and regulatory requirements.
Core Mandate:
Deliver revenue and performance targets for the centre
Ensure efficient day-to-day operations
Maintain full compliance with all regulatory and internal standards
Key Responsibilities
Centre Performance & Revenue Accountability (Primary Ownership)
Own and deliver:
Revenue targets
Patient/customer volume targets
Monitor:
Daily, weekly, and monthly performance metrics
Identify and act on:
Revenue gaps
Growth opportunities within the centre
Ensure optimal utilization of:
Clinical services
Operational Management:
Oversee day-to-day operations of the centre
Ensure:
Smooth service delivery
Minimal downtime or disruptions
Optimize:
Staff scheduling
Workflow efficiency
Maintain high standards of:
Patient/customer experience
Regulatory & Compliance Oversight
Ensure the centre operates in line with:
Healthcare regulations
Maintain:
Valid licenses
Required documentation
Prepare for and support:
Regulatory inspections
Compliance audits
Enforce adherence to:
Company policies
Clinical and operational guidelines
Cross-Functional Coordination (Very Key Role)
with Group Growth Team Lead:
Act as the primary execution point for marketing and sales initiatives
Ensure:
Campaigns are implemented at centre level
Targets tied to campaigns are achieved
Provide feedback on:
Market response
Patient/customer trends
With Chief of People & Compliance:
Act as the HR point person at the centre
Support:
Recruitment coordination
Staff discipline and performance management
Ensure:
Staff compliance (licenses, documentation)
Adherence to HR policies
With VP Finance Team:
Act as the finance coordination point at the centre
Oversee:
Basic financial discipline (cash handling, documentation)
Support:
Receivables tracking (especially HMOs)
Cost control initiatives
Ensure compliance with:
Financial processes and controls
Clinical & Administrative Coordination:
Provide administrative oversight for all staff at the centre
Ensure:
Clinical staff adhere to schedules and operational expectations
Work with:
Clinical Leads (who report clinically to group-level leadership)
Maintain alignment between:
Clinical quality
Operational efficiency
Inventory & Resource Management
Oversee:
Stock availability
Proper usage of consumables
Work with Finance/Procurement to:
Avoid stockouts
Prevent wastage and pilferage
Ensure proper handling of:
Drugs (pharmacy)
Medical consumables (hospital)
Key Performance Indicators (KPIs)
Revenue vs target (monthly)
Patient/customer volume
Cost control and efficiency metrics
Compliance score (internal and external audits)
Patient/customer satisfaction
Stock management (minimal wastage, no critical stockouts)