The Frontliner / Client Service Officer will serve as the first point of contact for clients, guests, and visitors while supporting the company in delivering excellent customer service and maintaining strong client relationships.
Key Responsibilities
Welcome and attend to clients, guests, and visitors in a professional and friendly manner.
Serve as the first point of contact for enquiries, bookings, and general customer requests.
Respond to client enquiries via phone calls, WhatsApp, email, social media, and other communication channels.
Provide accurate information about the company''s catering, event management, and hospitality services.
Receive and document client requests, bookings, complaints, and feedback.
Follow up with clients to ensure enquiries and service requests are properly resolved.
Coordinate with the Events, Kitchen, Outdoor Event Management, Admin, and other relevant teams to ensure smooth service delivery.
Maintain accurate records of clients, bookings, enquiries, and follow-ups.
Maintain a professional appearance and uphold the company''s service standards at all times.
Build and maintain positive relationships with existing and prospective clients.
Follow up with prospective clients to convert enquiries into confirmed bookings.
Assist in identifying opportunities for repeat business, referrals, and additional services.
Perform other customer service and administrative duties as assigned by management.