Role Summary:
The Front Desk Receptionist & Office Coordinator will serve as the primary ambassador of our brand at our new headquarters. The ideal candidate will combine warm customer hospitality (similar to high-end customer experience centers) with organized administrative and HR record-keeping capabilities, ensuring that our office runs smoothly, professionally, and impeccably clean every day.
Key Responsibilities
Front Desk & Guest Hospitality
Greet all visitors, brand ambassadors, promoters, and corporate guests warmly with a high level of professionalism.
Manage the daily visitor registration logbook and check-in desk for daily training masterclasses and meetings.
Direct guests and candidates to appropriate offices, waiting areas, or training rooms.
Handle incoming phone inquiries and relay messages promptly to relevant team leads.
Basic HR & Administrative Paperwork
Assist the HR and Operations team with basic documentation, paperwork scanning, and filing.
Collect, verify, and organize onboarding documents and registration forms for new staff and brand ambassadors.
Track daily office attendance logs and maintain organized front-office filing records.
Handle incoming and outgoing mail, packages, and dispatch deliveries.
Office Coordination & Facility Cleanliness
Supervise cleaning personnel to ensure the reception area, training halls, restrooms, and workstations remain spotless throughout the day.
Conduct daily morning inspections to confirm the office environment is neat, organized, and ready before business hours.
Monitor, manage, and request replenishment for office stationery, front desk supplies, and pantry items.
Report any facility issues (lighting, air conditioning, plumbing) to operations for immediate maintenance.
Job Requirements:
Qualification: OND, HND, or B.Sc in Mass Communication, Business Administration, English, Secretarial Studies, or related field.
Experience: Minimum of 1 to 2 years of proven experience in a Front Desk, Receptionist, Customer Care, or Office Administrator role (experience in retail experience centers, direct-selling branches, hospitality, or corporate customer hubs is an added advantage).
Excellent verbal and written English communication skills.
Professional, welcoming, and presentable corporate appearance with an outgoing personality.
Basic computer proficiency in Microsoft Office (Word, Excel) or Google Workspace.
Strong organizational, multitasking, and problem-solving skills.
Proximity: Candidates residing within Ikeja or easily commutable surrounding areas in Lagos are strongly preferred.