About the Job
Job Title Front Desk and Admin Assistant
Location Addis Ababa
No. of Positions
1
Term of employment
Permanent
Job Summary: -
The Front Desk and Admin Assistant is accountable for performing quality, efficient and hands-on services through operating a telephone Switchboard as well as a fax machine to take and relay messages. Also to manage telephone calls properly and assist staff and visitors in placing calls;
Key Responsibilities
Receives, screens and transmits telephone calls to the respective staff members;
Takes telephone messages in the absence of staff members and ensures transmission of messages accurately and timely;
Supports staff and visitors in making international calls, registers the number called and purpose (official/personal);
Checks telephone bills and passes to administration for verification and payment approval;
Receives visitors coming to the office in a polite manner, checks and directs them to the relevant staff;
Ensures that unwanted/unauthorized visitors do not walk in to the office;
Support on administrative routines of the HR Department;
Ensures that the reception area is quiet, neat and professional working atmosphere;
Performs other related duties as required.
About You
Diploma, 10+3 or Level III in secretarial science or Information Technology or Human Resource Management, Record keeping or related
At least 3 years of related experience in similar activities
Key competency & Behavioral Skill
Customer focus
Self-mastery/empathy
Understanding of business acumen
Good communication skill
Good knowledge of telephone system operations and regulations
Ability to deal with people courteously
Ability to safe guard confidentiality of information
Ability to answer calls with tact judgment and poise
Ability to operate under pressure
Requirement Skill
- Development-oriented