Job Summary
Front Desk/Administrative Personnel will undertake all receptionist and clerical duties at the main entrance desk.
He/she will act as support to the school, being the first contact/front line in receiving visitors, staff and pupils to the school. He/she will also provide general administrative support duties to staff.
Job Responsibilities
Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
Managing the staff, pupils, parents and visitors to the school entry system
Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
To build and manage the ambience of the front office.
Manageincoming calls in a pleasant phone manner.
Manage correspondence between the school, parents, and prospective parents
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
Provide accurate, valid and complete information during the inquiry.
Handle parent complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
Keep records of parent interactions, process and file documents
Participate in the admission process
Undertake other duties as directed.
Job Requirements
Person’s Specification:
Education: A degree in Mass Communicationor any Social Sciences from a reputable University
Experience: At least two (2) years’ work experience within an administrative team.
Job Competences:
Good command of written and spoken English
Strong phone contact handling skills and active listening
Familiarity with the MS Office package
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work in a team
Good administrative skills
Preferably, candidates who reside within or around Oregun and neighbouring areas such as Ikeja, Ketu, Ojota, Ogudu, and Ogba.