Responsibilities
This role involves:
Managing front office operations, handling communications, providing administrative support, and maintaining an organized reception area.
Ensuring customer’s satisfaction at all times;
Listening to customers complaint and prompt in giving management feedback;
Answer all client questions and incoming calls;
Ensuring adequate supply of visitors’ form, new patient data form, hospital flyer, Hospital account slip etc at the front office;
Ensuring that the hospital maintains adequate inventories for effective operation;
Drafting of letters, memos, medical reports, bills and other correspondence;
Maintain accurate records, files, and documents while ensuring proper organization and easy retrieval of information, Ensuring daily auditing of case notes;
Ensuring customers pay their accurate bills, proper handling of cash and remittance of all receivables to the accounts officer;
Daily registration of all transactions before the close of work each day on QUICK-BOOKS and Electronic Medical Records (EMR);
Liaising with Health Maintenance Organizations (HMOs) for better services, referrals and prompt payments of bills.
Ensuring proper management of the social media accounts of the organization, including X, Facebook, WhatsApp, Tik-Tok and others;
Requirements
Interested candidates should possess an OND, HND or BSc in Business Administration, Management, Customer Service, Marketing or a related field.
2–3 years previous experience in a similar role preferred.
Must be professional, courteous, friendly, approachable and proficient in Microsoft Office Suite, Quickbooks and EMR;
Must be resident in Surulere or its environs.