Job Responsibilities
Conduct field visits to customers for credit monitoring and recovery of delinquent loan accounts.
Engage customers professionally to assess repayment capacity and agree on feasible repayment plans.
Monitor loan accounts and follow up on repayment commitments to ensure compliance with agreed terms.
Accurately document all field activities, customer engagements, and outcomes on approved systems.
Identify high-risk and non-performing loan accounts and escalate in line with established procedures.
Ensure all credit and recovery activities comply with internal policies, CBN regulations, and applicable laws.
Job Requirements
Bachelor''s degree in Business Administration, Finance, Economics, or a related discipline.
1–2 years'' experience in credit operations, loan recovery, or a similar role within a financial institution or Microfinance Bank.
Sound knowledge of credit administration and loan recovery processes.
Strong negotiation, communication, and interpersonal skills.
Ability to work independently, manage multiple accounts, and meet assigned targets.