Main function:
To receive and attend to guest
Reports Directly to
:Duty Manager/Operations Manager
JOB DESCRIPTION
Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Close guest accounts and check guests out
Confirm relevant guest information
Verify guest’s payment method
Issue room keys
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Listen and respond to guest queries and requests both in-person and by phone
Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Monitor visitors to the hotel
Enforce rules and policies of the hotel
Maintain a neat and orderly front desk and reception area
Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
Good knowledge of Microsoft word and excel.
Good knowledge of eZee hospitality hotel software.
Any other assigned duty by the management.
Perks
Service charge after 3 months
HMO
Staff Lunch
Staff Quarters
Training and development for staffs