Location:
Oke Ado, Oyo
Responsibilities
Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.
Maintain professional and friendly communication at all times.
Confirm customer orders, verify item availability, and ensure order accuracy.
Log and follow up on all orders to ensure timely processing and dispatch.
Work directly with the MD to build and maintain relationships with direct buyers.
Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.
Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.
Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.
Communicate clearly to customers on dispatch status, delivery timelines, and any delays.
Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.
Keep a record of complaints and how they were resolved.
Maintain and update an organized customer database (especially for direct buyers and repeat clients).
Track regular buying customers, flag inactive ones, and recommend re-engagement steps.
Share insights and feedback from customers with the marketing and sales teams.
Suggest improvements based on repeated customer concerns or requests.
Requirements
Preferred Gender: Female.