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Accounting / Finance
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Banking and Insurance
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Business Administration
District Digital Banking Officer II
Full Time
NEW
ZamZam Bank
Sustainable source of development
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JOIN OUR JOURNEY
As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.
If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.
POSITION: District Digital Banking Officer II
Duty Stations: Jimma and Diredawa Districts
JOB PURPOSE
The Digital Banking Officer is responsible for driving district-level growth, activation, usage, monitoring, and support of the Bank’s digital banking channels and related digital customer services. The role ensures branches actively promote digital products, customers are properly onboarded and activated, and digital performance gaps are identified and addressed on time.
KEY RESPONSIBILITIES
Drive district-level enrollment, activation, and usage growth for the Bank’s mobile banking, internet banking, card-related, agent-linked, and other approved digital services.
Work closely with branches to ensure digital products are consistently promoted, explained, and activated for customers.
Monitor digital performance by branch, product, campaign, and customer segment and identify underperforming areas that require intervention.
Conduct branch coaching, customer demonstrations, district awareness sessions, and field activations to support digital adoption.
Identify dormant users, onboarding bottlenecks, usage barriers, and recurring channel issues and recommend practical solutions.
Support customer onboarding and branch coordination for digital financing-related service workflows where assigned.
Coordinate with relevant Head Office digital teams on system issues, product feedback, training needs, and rollout support.
Prepare district digital banking dashboards, activation reports, branch performance updates, and issue logs.
WHAT WE OFFER
Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
Professional Growth — develops leadership, technical and professional capabilities.
Innovation — participates in digital transformation and modern banking services.
Impact — help expand access to financial services and economic opportunity.
Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
Competitive salary and attractive remuneration package.
About You
MINIMUM QUALIFICATION & EXPERIENCE
Educational Qualification: Bachelor’s degree in Information Systems, Computer Science, Management, Marketing, Banking and Finance, or a related field.
Work Experience: Minimum of 3 years of relevant experience in digital banking, branch operations, product support, customer service, or channel development roles within the banking sector is preferred.
REQUIRED COMPETENCIES
Digital Product Promotion • Channel Analytics • User Activation & Training • Customer Orientation • Communication • Problem Solving
Additional Advantage: Knowledge and understanding of Interest-Free Banking.
Requirement Skill
Communication
How To Apply
Interested applicants who meet the above requirements can submit their application letter, updated CV, educational and work experience credentials in PDF format by clearly stating the position & location that you are applying for through the application link within 7 days from the date of announcement.
Application Link:
https://forms.gle/Muqmf2ZrZCqzGuw58
IMPORTANT NOTICE
Only candidates who meet the stated minimum requirements will be considered.
Only shortlisted candidates will be contacted.
ZamZam Bank reserves the right to use appropriate assessment methods as part of the recruitment process.
Applicants are expected to provide accurate and verifiable information.
A NAME WITH HERITAGE. A BANK WITH PURPOSE. A CAREER WITH IMPACT.
JOIN US.
PROFESSIONAL GROWTH + LEGITIMATE EARNING + PURPOSE + IMPACT
ZAMZAM BANK S.C. | The First Full-Fledged Interest-Free Bank in Ethiopia