Job Summary
The Director of Volunteers, Members, and Youth Development is responsible for leading the operational management, coordination, and implementation of ERCS strategies for volunteerism, membership engagement, and youth empowerment. The Director ensures that departmental programs are effectively planned, executed, monitored, and aligned with the Society’s strategic goals, while directly supporting the Deputy Secretary General for VMY (DSG) in advancing organizational priorities.
Key Responsibilities and Duties
Translate ERCS’s strategic vision on volunteerism, membership, and youth development into actionable departmental plans.
Lead the department in developing annual and multi-year work plans, ensuring integration into ERCS’s overall program and operational plan.
Provide technical guidance to regional and zonal branches to ensure consistency and alignment in volunteer, member, and youth initiatives.
Manage volunteer recruitment, orientation, deployment, and retention systems.
Coordinate volunteer capacity-building programs, including training, coaching, and mentoring.
Develop recognition mechanisms to motivate and sustain volunteer engagement.
Strengthen community-based volunteer structures and support branch-level volunteer networks.
Implement membership growth campaigns and ensure smooth membership registration processes.
Design and oversee member engagement activities that foster loyalty, participation, and service.
Coordinate the delivery of member benefits and services in collaboration with relevant ERCS departments.
Collect and analyze membership data for informed decision-making.
Implement youth leadership and empowerment programs in line with ERCS and IFRC strategies.
Coordinate the establishment and strengthening of Red Cross/Red Crescent youth clubs in schools, universities, and communities.
Facilitate youth participation in humanitarian innovation, advocacy, and service delivery initiatives.
Support mentorship and leadership pipelines for young volunteers and members.
Collaborate with government agencies, NGOs, schools, universities, and youth organizations to advance volunteerism and youth initiatives.
Support the DSG in representing ERCS in national and international forums on volunteerism, membership, and youth development.
Build partnerships that enhance visibility and program impact at national and branch levels.
Develop and oversee monitoring, evaluation, and learning (MEL) systems for volunteerism, membership, and youth programs.
Collect, analyze, and report on program results to measure progress and impact.
Ensure learning and best practices are documented and shared across ERCS branches.
Support the DSG in identifying and pursuing funding opportunities for departmental programs.
Manage the departmental budget, ensuring efficient use of resources and accountability.
Cultivate relationships with donors, private sector actors, and community supporters.
Lead and supervise staff within the department, ensuring clarity of roles and performance.
Build staff capacity through training, mentoring, and continuous professional development.
Promote a collaborative, inclusive, and accountable work culture.
Perform other related functions assigned by the DSG for the VMY sector.
Educational Qualifications and Work Experience
First degree or second degree in Management, International Development, Public Administration, Regional and Local Development, Development Studies, Business Administration, Leadership, Organizational Development, Political Science and International Relations, or a related field.
For first-degree holders: 12 years of relevant work experience, including 7 years in managerial positions.
For second-degree holders: 10 years of relevant work experience, including 5 years in managerial positions.
Skills and Competencies
Strong leadership and managerial abilities.
Effective planning, coordination, and problem-solving skills.
Excellent communication, networking, and partnership-building abilities.
Proficiency in monitoring, evaluation, and data-driven program management.
Commitment to humanitarian values and Red Cross/Red Crescent principles.
Core Values and Attributes
Integrity, accountability, and transparency.
Inclusivity and respect for diversity.
Commitment to youth empowerment and community engagement.
Results-oriented mindset with a focus on innovation and impact.
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