The role covers SEO optimisation, client onboarding and training, data management, platform monitoring, client support, and entry-level technical operations across ESN’s web properties and IoT infrastructure.
Key Responsibilities
Manage on-page and technical SEO and monitor organic search performance.
Conduct keyword research and competitive analysis.
Develop SOPs, user guides, training materials, and onboarding documentation.
Train clients and staff on ESN platforms and workflows.
Maintain accurate vehicle, IoT, SIM, client, and transaction records.
Monitor FleetOS, ESN web platforms, Borrow Me Fuel, and IoT connectivity.
Receive, troubleshoot, track, and escalate client support tickets.
Maintain and update the ESN Knowledgebase.
Perform basic website updates using HTML/CSS.
Manage device and SIM activation and verify data flow.
Use Google Tag Manager, browser DevTools, Google Sheets/Excel, and relevant digital tools.
Requirements
2 years of experience in digital operations, web operations, or digital marketing.
Hands-on experience with Google Search Console, Google Analytics, and at least one SEO tool such as Ahrefs, SEMrush, Moz, or Ubersuggest.
Strong data-entry skills and attention to detail.
Experience creating SOPs, user guides, and training materials.
Strong written and verbal communication skills.
Highly organised and able to manage multiple tasks independently.
Familiarity with website uptime monitoring and digital platforms.
Preferred: Experience with tech/SaaS, fleet/logistics, IoT or fintech; basic HTML/CSS, browser DevTools, Google Tag Manager, and Google Sheets/Excel formulas and pivot tables.
What We’re Looking For
We are looking for someone who doesn’t just complete tasks—but takes ownership, solves problems, keeps systems organised, and helps our digital platforms and clients run smoothly. If you are detail-oriented, proactive, technically curious, and ready to grow in a technology-driven environment, we would love to hear from you.