This is not a remote position. The Digital Concierge role is digital in function, but you will work full-time and on-site from the My Haire Concierge Studio in Lekki, Lagos.
My Haire Concierge is a premium hair and scalp wellness studio in Lekki, Lagos, where every client relationship is handled with warmth, care and attention to detail, online and in the studio.
Work Arrangement:
On-site / Studio-based (not remote)
Working Hours:
9am – 7pm
Job Summary
My Haire Concierge is looking for a digitally savvy, commercially minded and highly organised Digital Concierge to manage our digital client experience and support the journey from online enquiry to payment, booking, follow-up and repeat business.
The Digital Concierge will be the primary point of contact for clients across WhatsApp, Instagram and other approved digital channels. This role goes well beyond managing social media: you will guide clients from their first message to a confirmed booking, look after them long after their visit, and keep our digital presence active and on-brand.
Key Responsibilities
Client enquiries, payments and conversion
Manage WhatsApp, Instagram and online client enquiries
Respond to clients promptly and professionally
Understand client needs and recommend appropriate services and products
Check appointment availability before requesting payment
Communicate approved payment instructions
Receive and verify payment evidence
Send verified payment and client details to the Studio Concierge for formal booking
Drive digital enquiry-to-payment conversion
Support online service and product sales
Client follow-up and retention
Follow up warm leads
Conduct post-service and rebooking follow-ups
Manage subscription client follow-up
Manage digital complaints and follow-up
Maintain accurate digital client records
Social media publishing
Publish approved content across social media platforms
Maintain an active and relevant Stories presence
Manage the content calendar
Publish studio content, promotions, services and announcements
Support ambassador and influencer outreach
Studio support and reporting
Provide temporary front-desk coverage when the Studio Concierge is unavailable
Complete required daily reports and checklists
Requirements
Excellent written and verbal communication skills
Strong customer service skills
Strong WhatsApp and social media communication skills
Sales and conversion ability
Excellent follow-up discipline
Strong attention to detail
Confidence handling payment information
Good computer and digital literacy
Commercial awareness
Strong organisational skills
Professional communication style
Reliable and punctual
Strong ownership and accountability
Experience in beauty, salon, hospitality, luxury retail, e-commerce, sales, customer experience or social media is an advantage.
Please note: My Haire Concierge is also hiring a Studio Concierge. That role is advertised separately, so please apply to the listing that matches the position you are interested in.