Eligibility
Must be a minimum of 18 years old by December
Must have a minimum of a high school certificate
Must be a resident of India, Nigeria or the Philippines
Demonstrate strong English language proficiency
Responsibilities
Handle customer inquiries through real-time chat or scheduled channels like email.
Resolve customer complaints and issues promptly with professionalism and accuracy
Provide clear and helpful information about products or services
Process customer orders, applications, refunds and service requests
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure resolution and satisfaction
Escalate unresolved or complex issues to senior support or management when necessary
Stay up to date with product knowledge, company procedures and policy changes
Manage and update customer accounts and personal information
Collaborate with internal departments to resolve customer concerns efficiently