Job Description
Ensure adequate procedures are implemented and maintained.
Ensure client requirements are maintained.
Fully trained on all aspects of Ticketing, PTA’s, fares and Customer Relations.
Handle customer complaints and work in the capacity of the supervisor when none available
Ensure the ticketing target is met and consulting with the supervisor and other senior ticketing staff on different ways to achieve target.
Ensure the airline product is sold to its maximum capacity.
Make sure that the uniform is worn in the correct way.
Provide correct information regarding fares, ticketing, product knowledge and refunds to ticketing staff.
Guide ticketing staff in right direction where to find information/answers to questions and queries.
Work with supervisor and senior ticketing staff to organise incentives for ticketing staff to achieve VK sales target.
Utilize the team roster to compile main roster including Saturday shifts and leave.
Ensure all shifts are covered in case of training or unexpected sick leave.
Produce daily stats figures on number and types of tickets issued.
Develop an in-depth knowledge and understanding of the airline, IATA and Round the world fares.