Job Summary
Virtual Equb PLC is looking for an energetic, reliable, and detail-oriented Customer Service Representative who will be responsible specifically for customer and field/shop assessments (የደንበኞች ገበያ ጥናት). The role involves visiting customers’ business premises, verifying business information, collecting accurate data, and completing assessment reports within the required timeframe.
Key Responsibilities
Visit customers’ business premises and conduct customer and field/shop assessments.
Verify customer and business information through field visits.
Collect accurate and complete data from customers and their businesses.
Prepare and complete customer assessment reports within the required timeframe.
Communicate professionally and respectfully with customers during field visits.
Maintain the confidentiality of customer information.
Report relevant findings and information collected during customer assessments.
Educational Qualification
Diploma or Degree in any field.
Education in
Business, Marketing
, or a related field is preferred.
Required Skills and Qualifications
Good communication skills in
Amharic
and basic English.
Ability and willingness to travel around
Addis Ababa for field visits
.
Honest, punctual, and detail-oriented.
Previous experience in
customer service, field work, or data collection
is an advantage.
Must have an
own smartphone
.
Ability to maintain confidentiality of customer information.
Professional and respectful approach when communicating with customers.
Candidate Profile
Energetic and reliable with a strong sense of responsibility.
Comfortable working in the field and interacting directly with customers.
Accurate and attentive when collecting and recording customer information.
Willing to travel within Addis Ababa as required for customer assessments.
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