Job Summary
The Customer Service Officer (Maker) is responsible for providing front-office customer service support at the branch. The role involves handling account maintenance, payment and collection transactions, cash and non-cash transactions, responding to customer inquiries, and processing customer requests. The successful candidate will ensure accurate transaction processing, maintain high service standards, and support the effective delivery of the Bank’s financial products and services.
Key Duties & Responsibilities
Provide front-office customer service support and respond to customer inquiries at the branch.
Process account maintenance requests and ensure customer information is accurately updated.
Handle payment and collection transactions, including cash and non-cash transactions.
Receive, verify, and process customer requests in accordance with the Bank’s procedures.
Provide customers with information about the Bank’s financial products and services.
Resolve routine customer issues and refer complex matters to the appropriate personnel when necessary.
Ensure accuracy, confidentiality, and compliance with banking procedures and applicable requirements.
Maintain professional relationships with customers and contribute to customer satisfaction.
Academic and Professional Qualifications
Bachelor’s Degree in a business-related field, such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or an equivalent field.
Work Experience and Eligibility
Zero (0) years of work experience; fresh graduates are eligible to apply.
Applicants must be not more than 25 years of age for external applicants.
Selected candidates will be permanently assigned after completing six (6) months of intensive training.
Eligible Year of Graduation
Only graduates from the 2024, 2025, and 2026 graduating years are eligible to apply.
Functional / Technical Competencies
Understanding of the basic mechanisms of general financial products and services.
Good knowledge of the Bank’s accounting practices and procedures.
Ability to respond to basic client inquiries and instructions and provide appropriate advice and solutions to routine issues and requests.
Excellent command of Microsoft Office applications.
Good command of the core banking system.
Leadership Competencies
Demonstrates the ability to take initiative, support team objectives, and contribute to effective branch operations.
Behavioral Competencies
Strong interpersonal and cross-cultural skills, including the ability to build collaborative relationships while respecting diversity and inclusion.
Creativity and innovation skills.
Action-oriented approach to tasks and responsibilities.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank’s values.
Good oral and written communication skills.
Critical and analytical thinking and problem-solving skills.
Personal motivation and drive, demonstrated through commitment to hard work, continuous improvement, and achievement of goals.
Good customer relationship management skills for both internal and external customers.
Risk awareness and focus, including an understanding of risk management practices, standards, and regulatory requirements.
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