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Customer Service Officer- Maker

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Accounting / Finance

/

Banking and Insurance

/

Business Administration

/

Business Management

/

Economics

Customer Service Officer- Maker

Full Time

NEW

Dashen Bank S.C

Website

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Job Summary

The Customer Service Officer(Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Functional/Technical Competencies

Understands the basic mechanisms of general financial products and services.

Good knowledge of Bank’s accounting and procedures.

Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

Excellent command of Microsoft Office applications and good command of the core banking system.

Behavioral

Competencies

Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

Creativity and innovation skills.

Action oriented.

Quality focus and attention to detail.

Professionalism and integrity in line with Dashen Bank values.

Good oral and written communication skills.

Critical and analytical thinking and problem solving skills.

Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

Good customer relationship management skills (internal and external customers).

Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Job Title: Customer Service Officer- Maker for Dessie District

Vacancy Details

Qualification

Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

Zero (0) year of experience.

Not more than

25

years of age.

To be be permanently assigned after

Six (6) months

of intensive training.

CGPA

2.5

&

above

Fresh graduate of

2025 G.C

&

2026 G.C

Only

.

Degree Certeficate with exite exam result, Grade

8th

,

10th

,

12th

&

CV

and J

ob application

Letter

is mandatory Document to be attached.

If your age is not Describ/Display on your Grade

8th

Certeficate, You sholud bring out your

Birth Certeficate

Document.

application please follow the link:

https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=2348&company=dashenbank

እንዴት ማመልከት ይቻላል

Apply for job

Job Summary

The Customer Service Officer(Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Functional/Technical Competencies

Understands the basic mechanisms of general financial products and services.

Good knowledge of Bank’s accounting and procedures.

Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

Excellent command of Microsoft Office applications and good command of the cor

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