Job Description
Serve as the first point of contact for customers and visitors, handle enquiries, support sales activities, manage communications and deliver an excellent customer experience.
Key Responsibilities
Welcome customers and visitors professionally.
Respond to enquiries through phone, WhatsApp, email and other channels.
Provide basic information about products and services.
Direct enquiries to the appropriate department.
Record customer complaints and ensure follow-up.
Support sales with enquiries and lead generation.
Maintain customer records.
Follow up on requests and outstanding enquiries.
Manage incoming and outgoing calls.
Maintain an organized reception area
Schedule appointments and meetings where required.
Ensure excellent customer service.
Requirements
1-3 years in customer service, front desk, reception, sales support, call centre or related role.
Excellent verbal and written communication.
Friendly, professional and customer-oriented.
Strong interpersonal and listening skills.
Good computer skills.
Professional use of WhatsApp and email.
Good organization and multitasking skills.
Sales or technical-product experience is an advantage.
Solar/renewable-energy knowledge is an added advantage.