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Teklehaimanot General Hospital
Verified
Customer Service
Addis Ababa - ethiopia
full-time
permanent
Posted
9 hours ago
Experience
1 Year
Deadline
Nov. 16, 2026 (31 days left)
About the Job
The Customer Service/Physician Attendant at Teklehaimanot General Hospital serves as the first point of contact, ensuring a smooth, safe, and welcoming experience for every patient. This full-time position is ideal for a service-oriented professional who thrives in a fast-paced clinical environment. The Attendant is responsible for providing front-desk support, assisting physicians with patient preparation, and managing appointment schedules to ensure efficiency. The role requires a strong commitment to patient confidentiality and service excellence, helping ensure optimal patient care and satisfaction from check-in through follow-up.
Key Responsibilities
Patient Greeting and Check-in:
Welcome patients and visitors, manage check-in and check-out procedures, and maintain a friendly and professional reception environment.
Communication:
Answer and screen incoming phone calls, retrieve voicemails, and relay clear and accurate messages to clinical staff.
Scheduling and Registration:
Schedule appointments, pre-register patients, and verify insurance coverage when required.
Patient Navigation:
Provide directions, escort patients to examination rooms or other departments, and assist with wheelchair transportation to ensure patient safety and comfort.
Administrative Support:
Perform clerical duties, including data entry into the Electronic Medical Record (EMR) system, document management, and maintaining an organized front-office area.
Patient Preparation:
Assist patients in examination rooms, record medical histories and current medications, confirm the purpose of visits, and enter relevant information into the EMR system.
Clinical Support:
Assist with basic clinical procedures as needed, such as measuring blood pressure, temperature, and pulse, and performing basic vision or muscle-function checks when appropriate to the specialty and within the scope of training.
Patient Flow Management:
Coordinate appointment schedules to support smooth clinic operations and minimize unnecessary delays for patients and physicians.
Equipment and Supplies:
Assist with the cleaning, sterilization, and preparation of medical instruments and equipment in accordance with hospital procedures.
Specimen Handling:
Collect and transport specimens, reports, and requisitions between departments when assigned and appropriately trained.
Patient Support and Follow-up:
Provide individualized patient assistance, communicate timely status updates, and support effective follow-up communication throughout the patient journey.
Record-Keeping and Compliance:
Maintain accurate patient records and follow hospital policies, applicable regulations, and confidentiality requirements.
Patient Feedback:
Collect and help implement patient feedback through surveys, comment cards, or direct conversations to improve the check-in, waiting-room, and follow-up experience.
Qualifications and Requirements
Education
Qualified from a recognized higher education institution in Marketing Management.
Experience
Minimum of one (1) year of experience in a customer service role, preferably in a busy and confidential environment such as healthcare.
Required Skills and Competencies
Customer Service:
A professional, patient-focused attitude and the ability to remain courteous under pressure.
Computer Literacy:
Proficiency in Electronic Medical Record (EMR) systems, Microsoft Office applications (Word, Excel, and Outlook), and other office equipment.
Communication:
Excellent verbal and written communication and interpersonal skills.
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