Key Responsibilities
Credit Risk Management
Assess and assign appropriate credit classes and credit limits for new and existing customers based on financial risk profiles.
Monitor customer usage against approved credit limits in real time or near real time to mitigate pre-invoice revenue exposure.
Recommend and implement credit control actions in accordance with company policies when credit thresholds are exceeded.
Review, monitor, and manage security deposits held for high-risk or newly onboarded customers.
Collections and Debt Recovery
Manage a portfolio of customer accounts and ensure timely collection of outstanding balances through structured dunning processes.
Follow up on overdue invoices through emails, phone calls, reminders, statements, demand notices, and escalation procedures.
Negotiate payment plans with customers where appropriate while protecting company interests.
Drive reduction in Days Sales Outstanding (DSO) and minimize aged receivables and bad debt provisions.
Escalate delinquent or high-risk accounts to management, legal counsel, or external collection agencies as required.
Account Reconciliation and Reporting
Reconcile customer accounts to ensure accurate allocation of payments, credit notes and adjustments.
Investigate and resolve billing disputes and account discrepancies in collaboration with billing and Revenue Assurance teams.
Prepare and maintain accounts receivable aging reports, DSO analyses, credit exposure reports, and collection performance metrics.
Support month-end and year-end financial close processes, including bad debt provisioning and receivables reporting.
Stakeholder and Cross-Functional Collaboration
Partner with Sales and Account Management teams to evaluate customer creditworthiness before contract renewals, upgrades, or new service provisioning.
Collaborate with Customer Service teams to resolve customer issues impacting payment collection.
Support Revenue Assurance initiatives aimed at eliminating billing and collection gaps across the revenue cycle.
Ensure compliance with internal credit policies, telecommunications regulations, and data protection requirements.
Required Skills and Competencies
Technical and Functional Skills
Strong understanding of credit control, collections, accounts receivable management, and debt recovery processes.
Knowledge of telecom credit management concepts, including credit classes, credit limits, dunning cycles, customer deposits, and collections strategies.
Familiarity with telecommunications billing and revenue management processes, including rating, mediation, invoicing, and both advance and arrears billing models.
Experience working with ERP systems, CRM platforms, or telecom billing solutions.
Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, reconciliations, and financial reporting.
Understanding of aging analysis, provisioning methodologies, and credit risk management principles.
Knowledge of telecommunications regulatory requirements and customer credit management practices.
Behavioral Competencies
Excellent communication, negotiation, and customer relationship management skills.
Strong analytical and problem-solving capabilities with keen attention to detail.
Sound judgment in balancing policy enforcement with commercial and customer considerations.
Ability to manage large account portfolios and deliver results under pressure.
Strong organizational skills and ability to coordinate effectively with multiple stakeholders.
Professionalism, resilience, and tact when handling complex or disputed accounts.
Qualifications and Experience
Bachelor’s degree in finance, Accounting, Business Administration, Economics, or a related discipline.
Minimum of 2-5 years of experience in Credit Control, Accounts Receivable, Collections or Revenue Assurance.
Previous experience within the telecommunications, utilities, technology, or subscription-based services sector is highly desirable.
Professional certifications such as Chartered Institute of Credit Management (CICM) or equivalent will be an added advantage.
Experience with telecom billing systems, ERP platforms, or credit management modules is preferred.