Core Focus Areas
Customer Consultation: Understanding customers’ skincare, haircare, and beauty needs and providing appropriate product recommendations.
Product Knowledge: Maintain strong knowledge of skincare, cosmetic, personal care, and beauty products stocked in the pharmacy.
Customer Education: Educating customers on proper product usage, skincare routines, precautions, and expected outcomes.
Sales & Product Support: Supporting sales through effective product recommendations, cross-selling, and excellent customer service.
Inventory & Merchandising: Supporting proper arrangement, monitoring and presentation of skincare and cosmetic products.
Key Responsibilities
Customer Consultation & Skincare Support
Conduct basic customer consultations to understand skincare concerns, preferences, and beauty needs.
Recommend suitable skincare, cosmetic, and personal care products based on customers’ needs.
Educate customers on appropriate skincare routines and correct product application.
Provide guidance on the use of cosmetic products while staying within professional scope.
Product Knowledge & Pharmacy Support:
Maintain up-to-date knowledge of skincare, cosmetics, haircare, and personal care products available in the pharmacy.
Explain product ingredients, benefits, directions for use, and precautions to customers.
Stay informed about new beauty and skincare products introduced into the pharmacy.
Assist in receiving, arranging, labeling, and displaying cosmetic and skincare products.
Monitor product availability and report low-stock or fast-moving products to the Pharmacy Operations Lead.
Sales & Customer Experience:
Support the achievement of sales targets for skincare, cosmetics, and wellness products.
Identify opportunities for appropriate cross-selling and upselling based on customer needs.
Follow up with customers where required to gather feedback on products and overall service experience.
Handle customer questions and complaints professionally and escalate unresolved issues appropriately.
Hygiene, Safety & Compliance:
Maintain a clean, hygienic, and professional consultation and product display area.
Ensure cosmetic testers and tools are handled and maintained hygienically.
Observe pharmacy policies and procedures relating to customer safety, product handling, and confidentiality.
Avoid making medical diagnoses or recommending prescription medication outside the scope of the role.
Documentation & Reporting:
Maintain accurate records of customer consultations and relevant product recommendations where required.
Track customer feedback and frequently requested skincare or cosmetic products.
Assist in preparing basic sales and product performance reports.
Support promotional activities, product launches, and in-store beauty campaigns.
Participate in meetings, training sessions, and other pharmacy activities as assigned.
Qualifications & Experience
Bachelor’s Degree in Cosmetology, Beauty Therapy, Esthetics, or a related field.
Relevant professional certification in cosmetology, skincare, or beauty therapy is an advantage.
1-2 years of relevant experience.
Strong knowledge of skincare products, cosmetic ingredients, and beauty routines.
Experience in customer consultation and retail sales is an added advantage.
Core Competencies:
Strong knowledge of skincare, cosmetics, beauty, and personal care products.
Good communication and product presentation skills.
Ability to assess customers’ basic skincare and beauty needs.
Attention to detail and good organizational skills.
Professional appearance and personal grooming.
Strong integrity and respect for customer confidentiality.
Willingness to learn about new products and industry trends.