Responsibilities
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
Develop and maintain effective relationship with customers.
Greet customers warmly and ascertain problem or reason for calling
Interacting with clients and handling queries and complaints in a timely manner
Act as the company gatekeeper
Provide general support to visitors.
Maintain an orderly workflow according to priorities
Build a strong customer relationship management strategy to ensure customer satisfaction.