Develop and maintain positive relationships with riders, drivers, and corporate partners
Handle customer inquiries, complaints, and escalations in a timely and professional manner
Monitor customer feedback and implement strategies to improve service delivery
Collaborate with operations and technical teams to resolve service issues
Design and implement customer retention and loyalty programs
Analyze customer data and generate reports on satisfaction, complaints, and trends
Ensure adherence to service standards and company policies
Conduct regular engagement with drivers to improve service quality and compliance
Manage corporate client accounts, including onboarding and support
Job requirement
Bachelor’s degree in Business Administration, Marketing, or related field
3–5 years experience in customer service or client relationship management (preferably in tech or transport industry)
Strong communication and interpersonal skills
Problem-solving and conflict resolution ability
Experience using CRM systems and customer support tools
Ability to work in a fast-paced, tech-driven environment