Job Summary
Responsible for processing and receiving customer payments, issuing accurate receipts, and managing credit accounts while delivering exceptional customer service. The role ensures precise cash-register and POS operations, reconciles daily financial transactions, and maintains a clean and professional reception environment.
Key Responsibilities
Transaction Processing:
Handle cash, check, and credit card payments accurately using cash registers and POS systems, issuing appropriate receipts, refunds, or change.
Record Keeping & Balancing:
Maintain routine records of patient requests, track financial transactions on balance sheets, and report discrepancies immediately.
Customer Service & Support:
Resolve customer complaints, provide relevant institutional information, and guide patients and visitors professionally.
Pricing & Inventory Management:
Keep procedure prices up-to-date, scan items to verify correct pricing, and redeem authorized coupons or stamps.
Compliance & Area Maintenance:
Ensure adherence to safety procedures and maintain a safe, clean, and organized reception area.
Educational Qualification & Experience Requirements
Education
BA Degree in Accounting and Finance or related fields.
Experience
Relevant cash-handling or cashiering experience (preferred in a healthcare or fast-paced customer service environment).
Required Skills & Competencies
Excellent mathematical skills, cash-handling precision, and high attention to detail.
Exceptional customer service and communication capabilities (fluency in Somali is advantageous).
Required Skill Tags:
Ability to coordinate multiple tasks and work under pressure, POS and cash register operation, financial record-keeping, and dispute resolution.
Desired Skill Tags:
Time management, teamwork and interpersonal skills, honesty and reliability, and multi-tasking.