The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
This position has an end date of September 30, 2027.
Job Overview:
The Casework Supervisor manages staff providing direct client services across the Program for Initial Resettlement (PIR) and Refugee Social Service (RSS) case management program. The Casework Supervisor plans programming, coordinates service delivery, supervises a team, ensures program goals are met, and satisfies budgetary, compliance, and reporting responsibilities for the assigned portfolio. This position is based in Louisville, Kentucky, with regular on-site presence within the office.
Major Responsibilities:
Staff Supervision responsibilities
- Lead and develop direct service staff through facilitation of team meetings and individual supervision, including coaching and goal setting.
- Liaise regularly with HQ colleagues for guidance, case consultations, direct financial assistance, and other support as needed, and share relevant information with the casework team.
- Cultivate a respectful and supportive environment for team members and clients.
- Recruit, train, and manage the team in accordance with IRC’s People Manager Standards.
- Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
- Train direct reports on using IRC systems such as Integra, ETO, and IRIS.
- Representing IRC in public, professional, and governmental fora as needed.
- Other duties as assigned.
Service Delivery
- Guide PIR program implementation and ensure all required services are completed in a timely manner.
- Assign cases to caseworkers and manage timely provision of services including airport pickups, provision of safe, sanitary, and affordable housing, home visits, school enrollment, domestic health assessments, and connection to community resources as applicable.
- Supervise the RSS Case Management Program, including staff referrals, connection of clients to services, and tracking client participation and progress
- Ensure follow-up on all necessary services, including application to public benefits as applicable, referrals to immigration services, applications for Supplemental Security Income (SSI), and medical and mental health needs.
- Provide oversight so each client receives at least one meaningful interaction every 30 days during their service period.
- Ensure case closeout procedures are followed once a client has reached the goals of their program.
Partnership Building
- Manage relationships with property owners and managers to expand access to sources of affordable housing.
- Collaborate with colleagues to encourage timely internal referrals for additional services, such as employment, immigration services, and intensive case management.
- Identify and maintain relationships with local government and community-based organizations to connect clients with necessary benefits and services.
- Develop relationships with community resources such as shelters for temporary housing, domestic violence shelters, mental health providers, and medical specialists.
- Develop and maintain vendor relationships that create budgetary savings and improve efficiency.
Documentation, Reporting and Contract Compliance
- Ensure that case file documentation is maintained in compliance with contract requirements.
- Guide the timely implementation of program updates as needed.
- Liaise with the HQ colleagues to ensure thorough understanding of program guidelines and disseminate guidelines to the direct service team.
- Review data to meet donor reporting requirements.
- Assist with the preparation for all monitoring visits, including IRC, the Kentucky Office for Refugees (KOR), and the Office of Refugee Resettlement (ORR).
- Monitor program execution to ensure compliance with all funding requirements; communicate program needs to the management team.
Job Requirements:
Education:
- Bachelor’s degree is strongly preferred, preferably in social work or related field
Work Experience:
- Minimum two to three years of experience implementing domestic refugee resettlement or similar programs
- Experience supervising, supporting, and training staff strongly preferred
- Experience in program management and responsibility for budget management preferred
Demonstrated Skills and Competencies:
- Familiarity with Integra, IRIS, SMART, and Efforts to Outcomes (ETO) strongly preferred.
- Proficiency in Microsoft Office applications
- Ability to prioritize and manage time effectively
- Demonstrated ability to work effectively as a team member in a multicultural environment
- Excellent written and oral communication skills in English; proficiency in a language spoken by client populations is a plus
- Valid driver’s license, reliable access to a vehicle with current insurance, and the ability to travel regularly throughout the service delivery area
Working Environment:
- A combination of a standard office environment and ‘field’ time in and around the service delivery area to perform the above-outlined responsibilities.
- May require occasional weekend and/or evening work.
Compensation: ($$59,962.5 - annually). Compensation is based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements”.
Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.