Job Summary
Responsible for handling incoming communications, assisting drivers and riders with service inquiries, and ensuring efficient day-to-day operations. The role involves managing customer complaints professionally, maintaining accurate call logs, and providing clear, prompt information across flexible day and night shifts.
Key Responsibilities
Answer incoming calls and provide clear, accurate information regarding ride services to drivers and riders.
Handle customer complaints professionally, resolve service issues effectively, and escalate complex matters when necessary.
Maintain comprehensive records of calls, inquiries, and follow-up actions in accordance with company procedures.
Support the daily administrative and operational workflows of the ride-hailing service across scheduled shifts.
Educational Qualification & Experience Requirements
Education
Minimum Diploma or above in any field of study.
Experience
1 to 3 years of relevant experience in customer support, call center operations, or related service roles.
Required Skills & Competencies
Strong verbal and written communication skills in both Amharic and English.
Essential computer literacy and knowledge of digital support tools.
Required Skill Tags:
Adaptability, effective communication and sociability, problem-solving, team player with a positive attitude and willingness to learn, customer communication and understanding capabilities.
Desired Skill Tags:
Conflict resolution, shift coordination, multitasking, and active listening.