Job Summary
We are seeking a highly driven and commercially minded Business Manager to lead the strategic and revenue performance of our lounge.
The ideal candidate must be sales-driven, strategic, operationally sound, and results-oriented, with a proven track record of growing revenue, increasing customer patronage, building profitable partnerships, and improving overall business performance within the hospitality, lounge, restaurant, nightlife, or entertainment industry.
Key Responsibilities
Develop and execute strategies to increase sales, revenue, patronage, and profitability.
Drive customer acquisition, retention, repeat patronage, and VIP/client relationship management.
Identify and develop new business opportunities, partnerships, corporate bookings, events, and revenue channels.
Set and monitor weekly and monthly sales targets across relevant teams.
Analyse sales performance, customer behaviour, product movement, and market trends to support business decisions.
Lead promotional initiatives, activations, events, and commercial campaigns that generate measurable revenue.
Work closely with Marketing, Operations, Finance, Sales, and Guest Relations teams to achieve business objectives.
Maintain strong relationships with high-value customers, corporate clients, promoters, event organisers, and strategic partners.
Monitor competitors and develop strategies that strengthen the lounge''s market position.
Manage budgets, control costs, and ensure business activities deliver strong returns.
Prepare weekly and monthly business performance reports for management.
Build a high-performance, sales-focused culture across the business.
Requirements
Proven experience in Business Management, Sales Management, Commercial Operations, Hospitality Management, or a similar leadership role.
Strong track record of achieving or exceeding sales and revenue targets.
Experience within a lounge, nightclub, restaurant, hospitality, entertainment, or lifestyle business is highly desirable.
Strong business development, negotiation, networking, and relationship management skills.
Excellent understanding of revenue generation, customer experience, sales strategy, and commercial performance.
Strong leadership and team management ability.
Analytical, commercially aware, and capable of making data-driven decisions.
Excellent communication and presentation skills.
Must be proactive, accountable, target-driven, and comfortable working in a fast-paced environment