Job Summary
The Branch Business Relationship Manager – IFB will plan, organize, lead, and control business development activities within the branch team in the assigned region. The role is responsible for attracting, deepening, and managing financial relationships to meet deposit, Interest-Free Banking (IFB) financing, and investment growth goals. The successful candidate will drive business growth for the Bank in the IFB market segment and promote and sell other Bank products and services to enhance value-added relationships with existing customers.
Academic and Professional Qualifications
Bachelor’s degree in Business Administration, Banking, Finance, or a related field.
Diploma or certificate in Islamic Banking, Finance, or a related field is an added advantage.
Experience
Minimum of six (6) years of relevant work experience.
Leadership Competencies
Result-Driven:
Ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success.
Coaching:
Ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
Customer Insight:
Ability to understand and anticipate customers’ needs, preferences, and behaviors to drive business success.
Partnership Engagement:
Ability to build and maintain partnerships with various stakeholders to achieve shared goals.
Service Excellence Mindset:
Deep commitment to delivering exceptional customer experiences and fostering a culture of service excellence.
Risk Management:
Ability to identify, assess, and mitigate potential risks that could affect the organization’s objectives or operations.
Digital Savviness:
Ability to leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
Emotional Intelligence (EI):
Ability to understand, manage, and leverage personal emotions and those of others to influence and inspire effectively.
Decisiveness:
Ability to prioritize, allocate resources effectively, and make investment decisions that enhance accessibility and build organizational capabilities in people, processes, and technology.
Behavioral Competencies
Collaborating and communicating effectively so team members can share their strengths and expertise and support one another in achieving their goals.
Demonstrating active dedication and involvement in collaborative activities, projects, initiatives, the Bank’s platform and culture, corporate social responsibility (CSR) initiatives, training programs, and the organization’s mission, vision, and values.
Exchanging information and ideas clearly and effectively to ensure shared understanding.
Maintaining a commitment to continuous improvement and finding better ways to work.
Demonstrating agility and the ability to move quickly and easily.
Adapting to change and responding effectively to new demands.
Demonstrating readiness to collaborate and build sustainable relationships with stakeholders.
Understanding and sharing customers’ feelings, perspectives, and experiences.
Using data consistently to guide work and make informed decisions.
Conducting oneself with competence, integrity, and respect in the workplace.
Embracing diversity, respecting individual identities, and fostering a sense of belonging.
Being authentic, sincere, and transparent in interactions while respecting truth and authenticity.
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