Job Summary
The Billing Officer is responsible for the accurate administration of customer accounts for electricity, water, and fiber internet services. The role ensures timely meter data processing, billing, customer account management, payment monitoring, and service activation while maintaining high standards of data integrity and customer service.
Key responsibilities
Generate accurate monthly bills across all utility entities (Electricity, Water and Sewerage, Internet Services and Gas) using ecWIN7 and Sage 300
Serve as Alaro Utilities customer liaison officer and manage customer utilities complaints
Carry-out daily and weekly gas volume nominations in a timely and accurate manner
Manage the end-to-end- gas shipping process and gas volume reconciliations
Process utilities billing adjustments, credits, and corrections where authorized
Identify and escalate metering issues and discrepancies in a timely manner
Receive and review customer applications for all utilities entities (Electricity, Water and Sewerage, Gas and Internet services)
Create and maintain customer accounts across all utility entities (Electricity, Water & Sewerage, Gas and Internet Services)
Administer customer information including addresses, contact details, tariffs, and service status
Monitor customer payments received through approved payment channels
Follow up with payments and outstanding invoices of overdue accounts
Generate customer account statements upon request
Reconcile billing records with payments received
Prepare monthly billing performance analysis and reports
Maintain accurate schedule for all the customers
Requirements
Education Requirements
Bachelor''s Degree in Accounting, Finance, Business Administration, Economics, Engineering or a related discipline.
Experience Requirements
Minimum of 3 years of experience in billing, preferable in a utility setting.
Technical Skills Requirements
Experience using ERP software (e.g., Sage 300 or equivalent)
Advanced Microsoft Excel skills for data analysis and reporting
Strong numerical and analytical skills
Familiar with the Nigerian Gas Network Code (NGNC)
Ability to reconcile billing and payment records
Good understanding of utility metering and billing processes
Required competencies:
Demonstrates a focus on customer satisfaction
Familiar with the Nigerian Gas Network Code
Demonstrate an understanding of energy billing and energy balancing
Able to adjust to the dynamic needs of a start-up organization
Must have a detailed and thorough approach to operational tasks