About the Job
Job description
Position:
Account Manager
Department:
Client Service
Level/Job grade:
Senior Level
Reports to:
COO
Purpose:
The
Account Manager
is responsible for maintaining a strong and productive working relationship between the agency and its clients while ensuring a continuous flow of work into the agency.
An Account Manager may be assigned to manage
5 to 10 clients simultaneously
, depending on the size, complexity, and workload of each account. They are expected to coordinate projects efficiently, ensure client satisfaction, and act as the primary point of contact between the client and the agency.
Main Duties:
Client Relationship Management:
To develop trust and long-term relationships with new and existing clients.
Providing professional after sales support to maximize customer loyalty.
Remain in regular contact with clients to understand and meet their needs.
Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation.
Develop creative briefs that guide the creative team throughout their work to ensure they produce innovative ideas that will reach consumers.
Representing both the client’s and the agency’s interest.
Assist with challenging client requests or issue escalations as needed.
Business Development
Finding leads and closing deals with existing clients or new prospects.
Creating detailed business plans to reach predetermined goals and quotas.
Managing the entire sales cycle from finding a potential client to securing a deal.
Presenting products to prospective clients.
To present and help “sell” the work to clients.
Negotiate agreements and keep records of sales and data.
Develop new business with existing clients and/or identify areas of improvement to meet project quotas.
Collaborate with business development team to identify and grow opportunities within existing projects.
Project Management and reporting:
Assure prompt and effective delivery of solutions in line with the goals and needs of clients.
Clearly update internal and external stakeholders on the status of monthly and quarterly status of initiatives/projects.
Project and monitor important account indicators, such as yearly projections and quarterly performance.
Prepare account status reports.
Team Collaboration
:
Act as intermediaries between other departments within the organization to ensure the success of their clients.
Working together with client service team to develop innovative marketing strategies for various projects and overseeing them to completion.
KPIs for Account Manager
Client Relationship Management:
Number of client meetings conducted to understand their needs and address any concerns.
Number of client inquiries resolved satisfactorily within a specified timeframe.
Client satisfaction score based on feedback surveys or reviews.
Business Development:
Number of proactively identified upselling or cross-selling opportunities with existing clients and closed deals.
Number of existing clients retained over a specified period.
Number of client referrals received from existing clients.
Client churn rate: Percentage of clients lost within a specified period.
Project Management:
Number of projects successfully executed within the agreed timeline and budget.
Number of projects delivered without major issues or delays.
Number of simultaneously handled projects demonstrating strong organizational skills while handling multiple projects simultaneously.
Number of Proactively identified and addressed potential obstacles to project completion.
Team Collaboration
:
Collaborates effectively with cross-functional teams to deliver integrated solutions to clients.
Shares knowledge and best practices with team members to enhance overall performance.
Demonstrates resourcefulness and creativity in resolving client issues and challenges.
Identifies root causes of problems and develops effective solutions to address them.
About You
Background and experience:
BSC/BA in Business Administration/ Marketing from a legal collage/university.
3+ years working experience as an Account Executive / Project manager.
Proficiency with Microsoft Office Suite.
Skills
An understanding of sales and market research.
Excellent presentation, negotiation, and communication abilities.
Excellent time-management (Ability to meet deadline) and organizing abilities.
Excellent analytical, strategic thinking and business management abilities.
Capable of following instructions and functions both independently and as part of a team.
A thorough understanding of project management tools.
Requirement Skill
Strong communication and presentation skills
Excellent negotiation, communication, and reporting skills.
Organization & Time Management