Senior Customer Services Officer - For Assela

The Senior Customer Service OfficerProvides front office customer service support at the Branch?Handles account management transactionsRespond to customer enquiriesHandles cash and non-cash transactions and all customer requests at the branch.EducationsBachelor Degree in Banking & Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.Experience Requirement?5 (Five) years of relevant experience in a Bank????Competencies RequiredUnderstands the basic mechanisms of general financial products and services.Good knowledge of Bank?s accounting and procedures.Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system