About the Job
HEAD OF QUALITY CONTROL
VACANCY ANNOUNCEMENT
Position Title:
Head of Quality Control
Location:
Kazanchis (In front of Urael Church), AB Zone Building, 8th Floor, Office Number 101, Addis Ababa, Ethiopia
Working Days & Hours:
6 days a week (Monday to Saturday), Standard full-time office hours
Basic Salary:
ETB 30,000
Commission / Performance Bonus:
Performance-based incentives tied to team deployment speed and quality metrics
JOB OVERVIEW
We are seeking an experienced, strategic, and results-driven Head of Quality Control to lead our quality assurance and deployment operations. In this executive supervisory role, you will oversee a team of Quality Control Officers, streamline deployment workflows, ensure strict compliance with company policies, and drive overall operational excellence.
KEY RESPONSIBILITIES & MAIN TASKS
Team Leadership & Oversight:
Supervise, train, and mentor the Quality Control team to maintain high performance and service standards.
Candidate Follow-Up & Compliance:
Oversee the post-selection process, ensuring that team members promptly contact each selected candidate, clearly explain required documentation, and guide them to fulfill requirements as soon as possible per company policy.
Deployment Acceleration:
Streamline processing timelines, eliminate bottlenecks, and aggressively accelerate deployment speeds for selected candidates.
Quality Audits:
Monitor, evaluate, and audit service delivery and agency operations to ensure compliance with internal standards and regulations.
Process Improvement:
Develop, implement, and refine standard operating procedures (SOPs) to enhance operational efficiency and client/candidate satisfaction.
Reporting:
Maintain accurate digital tracking systems and report key performance metrics, deployment milestones, and quality audits to senior management.
WORKING HOURS & CONDITIONS
Working Days:
6 days a week (Monday to Saturday)
Working Hours:
Standard full-time office hours
COMPENSATION & BENEFITS
Basic Salary:
ETB 30,000
Commission / Performance Bonus:
Performance-based incentives tied to team deployment speed and quality metrics
About You
REQUIREMENTS & QUALIFICATIONS
Education
Minimum of a Bachelor’s Degree in Management, Business Administration, Quality Management, or a related field.
Experience
3+ years of professional experience in quality assurance, operations management, or leadership within the service and hospitality industry.
Language Proficiency:
Fluent in Amharic, Afaan Oromoo (Oromic), and English (expert in speaking, listening, reading, and writing).
Technical Skills:
Exceptional computer literacy, mastery of IT tools, database management, and modern office productivity software.
Leadership & Soft Skills:
Strong problem-solving abilities, excellent interpersonal communication, and proven capability to manage teams under tight deadlines.
Requirement Skill
Communication