Our client, an established travel agency, is seeking polite, responsive and client-focused
Call Centre Executives
to support its customer service and enquiry management operations.
The successful candidates will handle incoming calls, WhatsApp messages, emails, live chat enquiries, CRM updates, client follow-up, complaint escalation and shift handover.
This is a shift-based role. The successful candidates must be willing to work extended-coverage shifts based on the company’s approved roster.
Key Requirements
First degree or HND in Business Administration, Mass Communication, Marketing, Tourism, Hospitality, Management or a related field.
Minimum of 1 to 3 years’ relevant experience in call centre operations, customer service, client relations, travel agency operations, hospitality, aviation, sales support or a related service environment.
Experience handling calls, WhatsApp messages, emails, live chat, CRM systems or customer service platforms will be an advantage.
Good oral and written communication skills for client interaction, enquiry handling, CRM updates, escalation and reporting.
Ability to work on a shift basis, including morning, afternoon, evening, weekend or extended coverage shifts.
Strong attention to detail, patience, confidentiality, follow-up discipline and client service attitude.
Salary:
₦150,000 monthly gross
Employment Type:
Full-time, shift-based role