Job Summary
The Station Supervisor supports the Station Manager in the day-to-day operations of the station, ensuring smooth business operations, excellent customer service, compliance with company policies, and efficient supervision of station staff. The Supervisor assumes responsibility for station operations in the absence of the Station Manager.
Key Responsibilities
Operational Support
Support the Station Manager in the daily running of the station.
Supervise daily station activities to ensure smooth operations.
Ensure the station opens and closes according to approved procedures.
Monitor the functionality of pumps, generators, POS terminals, and other station equipment.
Escalate operational issues to the Station Manager where necessary.
Staff Supervision
Supervise Pump Attendants, Cashiers, and other station personnel during assigned shifts.
Assign daily tasks and monitor staff performance.
Ensure employees adhere to company policies, grooming standards, and work schedules.
Provide on-the-job coaching and guidance to station staff.
Report disciplinary issues and attendance concerns to the Station Manager.
Sales and Customer Service
Monitor daily fuel and non-fuel sales.
Ensure prompt, courteous, and professional customer service.
Resolve customer complaints and escalate unresolved issues.
Encourage the achievement of station sales targets.
Inventory Management
Monitor fuel stock levels and retail inventory.
Assist in daily stock reconciliation and inventory counts.
Report stock shortages, variances, or losses.
Ensure products are properly stored and accounted for.
Health, Safety, Security and Environment (HSSE)
Ensure compliance with all HSSE policies and procedures.
Conduct routine safety inspections of the station.
Ensure firefighting equipment is available and serviceable.
Report accidents, incidents, hazards, and near misses immediately.
Promote a safe working environment for employees and customers.
Reporting and Documentation
Prepare and submit shift reports.
Maintain accurate operational records.
Report equipment faults, maintenance issues, and operational challenges.
Assist the Station Manager in preparing daily, weekly, and monthly reports.
Acting Station Manager
Take charge of station operations in the absence of the Station Manager.
Make operational decisions within approved authority.
Ensure uninterrupted station operations until the Station Manager returns.