Job Summary
To work in line with management’s sales forecast, set parameters to achieve and surpass the outlined budget, monitor business trends, identify new business prospects, review sales performance, make recommendations and take proactive measures to actualize sales budget while ensuring excellent customer satisfaction.
Key Roles & Responsibilities
To handle customer complaints and resolve issues within reasonable time limits
Build sustainable relationships and trust with customers through open and interactive communication
Ensure the availability of stock for sales and display
Conduct market research to identify sales leads and customer style trends
Actively seek out new sales opportunities through cold calling, networking and social media engagement
Setting up meetings with potential clients and sealing new deals
Negotiating on behalf of the company and handling complaints or objections from clients as they arise.
Conduct market research to identify sales trends, evaluate customer needs and communicate the same along the production chain of the company
To actively seek new business solutions to drive sales and market shares
Participate on behalf of the company at exhibitions and/ conferences
Ensure periodic monitoring of products for sales and display
Assist with special projects as assigned by management
Create frequent reviews and weekly/monthly reports with sales and financial data
Collaborating with team members to achieve better results
Setting up strategies to meet monthly, quarterly, and annual sales targets.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Provide feedback to the line manager on how to improve service level and operational standards
Carry out other duties that may be required
Experience
B.Sc. in Sales & Marketing, Business, or related disciplines
A higher degree/certification is an added advantage
3 - 5 years relevant experience
Must have flair for sales
Excellent communication skills (verbal and written)
Attention to detail and ability to multitask
Knowledge of basic technology
Good interpersonal, time management and numerical skills
Strong phone etiquette
Client management skills
Ability to thrive in a fast-paced environment.