Field Application Specialist (FAS)

The RoleRetina Pharmaceuticals is seeking a highly skilled and motivatedField Application Specialistto join our Service team team. You will serve as the technical bridge between our advanced diagnostic solutions and healthcare providers. Your primary focus will be theSerum Work Area (SWA), ensuring the seamless integration, optimization, and operation of Clinical Chemistry and Immunoassay platforms at various client sites.Key ResponsibilitiesInstallation & Integration:Lead the technical setup and application configuration of Chemistry and Immunoassay analyzers.Technical Training:Conduct comprehensive on-site training for laboratory personnel on equipment operation, reagent handling, and result interpretation.Troubleshooting:Provide expert-level application support to resolve complex technical issues related to assays, calibrations, and quality control.Assay Optimization:Assist laboratories in validating new assays and optimizing existing protocols to ensure peak performance and clinical accuracy.Relationship Management:Act as a technical consultant to customers, providing updates on new diagnostic menu expansions and technological advancements.Collaboration:Work closely with the Service Engineering and Sales teams to ensure total customer satisfaction and equipment uptime.Installation & Integration:Lead the technical setup and application configuration of Chemistry and Immunoassay analyzers.Technical Training:Conduct comprehensive on-site training for laboratory personnel on equipment operation, reagent handling, and result interpretation.Troubleshooting:Provide expert-level application support to resolve complex technical issues related to assays, calibrations, and quality control.Assay Optimization:Assist laboratories in validating new assays and optimizing existing protocols to ensure peak performance and clinical accuracy.Relationship Management:Act as a technical consultant to customers, providing updates on new diagnostic menu expansions and technological advancements.Collaboration:Work closely with the Service Engineering and Sales teams to ensure total customer satisfaction and equipment uptime.Candidate ProfileThe ideal candidate is a proactive problem-solver who combines deep technical knowledge of laboratory medicine with exceptional communication skills. You should be comfortable working in a fast-paced clinical environment and dedicated to improving diagnostic accuracy in Ethiopia.Specialization:Serum Work Area (Clinical Chemistry & Immunoassay)Company:Retina PharmaceuticalsLocation:Addis Ababa, Ethiopia (with potential regional travel)Specialization:Serum Work Area (Clinical Chemistry & Immunoassay)Company:Retina PharmaceuticalsLocation:Addis Ababa, Ethiopia (with potential regional travel)

The Role Retina Pharmaceuticals is seeking a highly skilled and motivated Field Application Specialist to join our Service team team. You will serve as the technical bridge between our advanced diagnostic solutions and healthcare providers. Your primary focus will be the Serum Work Area (SWA) , ensuring the seamless integration, optimization, and operation of Clinical Chemistry and Immunoassay platforms at various client sites. Key Responsibilities Installation & Integration: Lead the technical setup and application configuration of Chemistry and Immunoassay analyzers. Technical Training: Conduct comprehensive on-site training for laboratory personnel on equipment operation, reagent handling, and result interpretation. Troubleshooting: Provide expert-level application support to resolve complex technical issues related to assays, calibrations, and quality control. Assay Optimization: Assist laboratories in validating new assays and optimizing existing protocols to ensure peak performance and clinical accuracy. Relationship Management: Act as a technical consultant to customers, providing updates on new diagnostic menu expansions and technological advancements. Collaboration: Work closely with the Service Engineering and Sales teams to ensure total customer satisfaction and equipment uptime. Candidate Profile The ideal candidate is a proactive problem-solver who combines deep technical knowledge of laboratory medicine with exceptional communication skills. You should be comfortable working in a fast-paced clinical environment and dedicated to improving diagnostic accuracy in Ethiopia. Specialization: Serum Work Area (Clinical Chemistry & Immunoassay) Company: Retina Pharmaceuticals Location: Addis Ababa, Ethiopia (with potential regional travel)