Customer Services Head

Job Summary:As theCustomer Services Head, you will be the driving force behind deliveringexceptional customer experiencesacross Getas Real Estate?s portfolio. This strategic leadership role is responsible forsetting service excellence standards, managing tenant relations, and optimizing customer engagementto enhance satisfaction, retention, and brand loyalty.Key Responsibilities:Develop and implement acustomer-first service frameworkfor residential, commercial, and retail tenants.Establishservice standards, rules, regulations, KPIs, and feedback loopsto ensure consistent high-quality interactions with customers.Act as theprimary resolution or escalation pointfor high-priority tenant concerns.Organizequarterly tenant forumsto gather feedback and improve services.Ensure24/7 response capabilityfor emergencies and inquiries.Develop and implement acustomer-first service frameworkfor residential, commercial, and retail tenants.Establishservice standards, rules, regulations, KPIs, and feedback loopsto ensure consistent high-quality interactions with customers.Act as theprimary resolution or escalation pointfor high-priority tenant concerns.Organizequarterly tenant forumsto gather feedback and improve services.Ensure24/7 response capabilityfor emergencies and inquiries.