Intermediate Customer Service Officer

IMMEDIATE INTERNAL/EXTERNALVACANCY ANNOUNCEMENTPosition: Intermediate Customer Service OfficerPlace of Work:Branch Offices around Addis Ababa/Central East Regional Operation/Opening Date: April 05, 2025About the Organization:VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country.VisionFund MFI is currently looking candidates to fill the following vacancies for batch recruitment for Intermediate Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:Major ResponsibilitiesMajor ResponsibilitiesPromotion & MarketingAssists in conducting market research and survey activities;Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;Conducts active marketing campaign to attract new clients;Orients prospective clients about VISIONFUND MFI products;Assists the branch manager in preparing annual plans and budget;Caries out focus group discussion (FGD) with clients.Assists in conducting market research and survey activities;Assists in conducting market research and survey activities;Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;Conducts active marketing campaign to attract new clients;Conducts active marketing campaign to attract new clients;Orients prospective clients about VISIONFUND MFI products;Orients prospective clients about VISIONFUND MFI products;Assists the branch manager in preparing annual plans and budget;Assists the branch manager in preparing annual plans and budget;Caries out focus group discussion (FGD) with clients.Caries out focus group discussion (FGD) with clients.Managing loan and saving processReceives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;Conducts inspection and/or appraisal of any property being offered as collateral;Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;Prepares schedules and disburses loans and collects repaymentsDaily handover all collected cash to the teller/cashierAssess client history & performance to recommend for repeat loanMember of loan committeeSubmits periodic reports and statistical data to the branch managerHandles the minimum number of clients set for the positionReceives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;Conducts inspection and/or appraisal of