Resource Mobilization and Customer Service Officer

IMMEDIATE INTERNAL/EXTERNALVACANCY ANNOUNCEMENTPosition:Resource Mobilization and Customer Service OfficerOpening Date: February: 10, 2025Place of Work: North Region Operational OfficeAbout the Organization:VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 which currently amended to 626/2009 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates forResource Mobilization and Customer Service OfficerRole. The successful candidates will have skills and experience that meet the following requirements:JOB SUMMARYJOB SUMMARYThe Resource Mobilization and Customer Service Officeris responsible for providing technical assistance to regional and Branch office in resource mobilization. He/she supports and evaluates Regional and branch office operations; prepares reports, studies and forwards work improvement methods to the supervisor.Job ResponsibilityPrepares an initial operation plan and budgets and forwards it to the Supervisor;Ensures that the saving mobilization guidelines of the Company are in place in all of the Area and Branch offices and follows up their implementation;Initiates new changes to be made in the products of the Institution and presents for his supervisor.Works with the Business Development and Partnership Department staff on the development of new saving product/s;Visits regional and Branch offices and collects opinions and other relevant information from employees and other customers that can contribute to the development and growth of the overall operations of saving;Provides technical assistance to Regional and Branch office staff;Proposes remedial actions on findings that are not in compliance with the Company?s goals and objectives;Ensures that adequate and satisfactory saving and remittance services are provided to the customers by way of obtaining first hand feedback;Participates in any study to be carried out to bring about competitiveness in the saving products of the Company and presents study findings for his supervisor.Prepares periodic reports on saving mobilization performance of branches and presents to the supervisors.Evaluates and reports on the operational performances of Area and Branch offices regarding saving operations and customer satisfaction;Follows up the recording and compilation of operational reports on saving mobilization periodically and submits regular status reports to the Supervisor;Performs other duties regarding deposit mobilization as may be assigned by her/his supervisor.Prepares an initial operation plan and budgets and forwards it to the Supervisor;Ensures that the saving mobilization guidelines of the Company are in place in all of the Area and Branch offices and follows up their implementation;Ensures that the saving mobilization guidelines of the C