When to use a ticket
If you are signed in, open a ticket at /support/new. Staff reply in the same thread, and you get an in-app notification (and email, unless you paused emails).
Use the public contact form when you cannot sign in, or when you do not have an account yet.
How to open a ticket
- Go to Support in My Zone (job seekers), your employer dashboard, the site footer, or the Contact page, or open
/support. - Choose a category, write a short subject, and describe the problem.
- Submit. You can have up to five tickets that are still open, in review, or waiting on you.
Statuses
- Open — we have not replied yet.
- In review — staff are working on it.
- Waiting on you — we need more information from you.
- Resolved — staff believe it is done. You can mark it as solved or reply to reopen it.
- Closed — the ticket is finished. Open a new one if you still need help.
Expected first reply
- Employer job-posting issues: about 2 hours.
- Assistant usage (including daily AI allowance): about 4 hours.
- Everything else: about 12 hours.
These are first-response targets, not guarantees. Staff cannot grant extra AI tokens or approve a job from the ticket itself — they use the usual admin tools for that.
What to include
The page you were on, what you tried, and any ticket or job number. If you opened the ticket from the Assistant limit card, the page is filled in for you.