Managed OEM and MRO vendor relationships, achieving measurable improvements in service delivery, claim turnaround time, and cost performance across the supply chain. - Total Claim Recovery: Recovered over $25 million in warranty and contractual claim value through systematic eligibility review, technical service agreement (TSA) interpretation, cost recovery analysis, and disciplined OEM negotiation with Pratt & Whitney Canada, and other global MRO and OEM partners. - Process Improvement - 40% Cycle Reduction: Designed and implemented a structured warranty tracking and documentation control system, reducing average claim cycle time by 40% and improving claim success rates across the department. - Procurement Cost Reduction - 15%: Reduced component procurement costs by approximately 15% through long-term supplier agreements, strategic sourcing initiatives, and targeted commercial negotiations. - 2025 Best Employee of the Year: Awarded 2025 Best Employee of the Year - Ethiopian Airlines - for exceptional performance across procurement, warranty recovery, OEM coordination, and maintenance support operations. - Staff Training & Development: Designed and delivered in-house Strategic Warranty Management training to 10+ team members (July 2025) - formally recognized by the Group Warranty Manager for expertise, clarity, and contribution to team capability.

Designed and implemented a new supplier selection and qualification framework that reduced procurement cycle times by 10%. - Negotiated service agreements, repair contracts, and supply agreements with global aviation OEMs and MRO providers. - Conducted market research, supplier analysis, and cost benchmarking to identify cost-effective, quality-compliant sources.

Prepared and evaluated RFQs, RFIs, and RFPs; maintained accurate purchase order and supplier contract records in ERP systems. - Managed repair, exchange, and loan order processing; contributed to departmental procurement strategy reviews.